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What should I do when my Amarillo home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family – against the many risks you may encounter, like break-ins, fire, and carbon monoxide leaks. Even though your home may be ready, that doesn’t necessarily mean you are. Do you know what to do if your Amarillo home alarm system goes off? The blasting of an alarm is often startling, disorienting, and might provoke panic. Your best bet is to stay calm and adhere to these straightforward suggestions.

Steps to Take If Your Home Alarm System In Amarillo Sounds

Nobody wants to be in this predicament, but it’s also why you installed a home alarm system originally. You’re woken up in the wee hours of the morning with the telltale sounding of an alarm after a security sensor has been triggered. Now what is your next move?

  1. Try not to panic. This is easier said than done when your home security alarm is blaring, and your pulse is racing. But keeping a cool head is the most effective way to assess what is happening. Avoid the temptation of trying to manage the emergency on your own instead allow your monitoring professionals and first responders to carry out their job.
  2. Protect your family. Your priority should be your family and moving them out of danger. In the case of a intrusion, this might include proceeding to an appointed secure area as far from points of entry as possible. The invader was probably already scared off by the alarm, but it’s always wise to be extra cautious. If there’s smoke or a fire, please leave your house immediately.
  3. Grab your cell phone. The vast majority of people keep their smartphones with them at all times these days, but you could fail to grab it during an urgent situation. Try to remember it. You’ll have the opportunity to keep in contact with your monitoring experts and receive notifications through your home security app.

Collaborate With Your 24/7 Monitoring Specialists

Whenever your home alarm system in Amarillo goes off, your 24/7 monitoring professionals will instantly act. Their first step is to validate your alarm, and that involves reaching out to you. The protocol they abide by is based on the sort of emergency. For instance, if the emergency is is for medical reasons, a single effort will be made to reach you before first responders are dispatched. If you have a break-in - the most typical type of event - a monitoring specialist will follow these procedures to reach out to you:

  • An attempt will be made to contact you through the touchscreen interface. You will usually be required to supply a passcode.
  • If that attempt doesn’t prompt a response, a call is made to your primary contact number.
  • A second number or your first contact person is tried next.
  • If there is still no answer, local police officers are deployed.
  • Your monitoring agents will follow up with you again once authorities are contacted.

If you're not in a position to converse with monitoring agents, that’s OK. Support will still be sent even when you're unable to verify the emergency.

Prepare for any situation with a Vivint home alarm system in Amarillo

Be prepared for any emergency with a state-of-the-art home alarm system in Amarillo from Vivint. Dial (806) 615-4222 to begin designing your home’s protection today.